What are the eligibility conditions for returns at Scout Racks?

Returns are only accepted if the product has a defect in materials or workmanship, if you receive an item different from what was ordered, or if the product arrives damaged due to shipping (must contact within 7 days of delivery with photos).

What items are non-returnable?

Non-returnable items include products customized to specific vehicle specifications, items that show signs of installation, use, or modification, and damage caused by improper installation or use outside the intended purpose.

Return Policy

Q: How do I initiate a return?

Email orders@scutracks.com within 7 days of receiving the product. Provide your order number, a description of the issue, and photos if applicable. Once approved, you will receive a Return Merchandise Authorization (RMA) number.

Q: Does Scout Racks offer exchanges?

Scout Racks does not offer direct exchanges. If you need a different product, you must initiate a return (if eligible) and place a new order.

Q: What warranty does Scout Racks offer?

Scout Racks products are backed by a 1 year warranty against defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or improper installation.

At Scout Racks, LLC we are committed to providing high-quality custom products designed specifically for your vehicle. To ensure transparency and customer satisfaction, please review our policy below:

Eligibility for Returns

Due to the custom nature of our products, returns are only accepted under the following conditions:

Manufacturing Defects: If the product has a defect in materials or workmanship.
Incorrect Order Fulfillment: If you receive an item different from what was ordered.
Damage During Shipping: If the product arrives damaged due to shipping, please contact us within 7 days of delivery with photos of the damage and the packaging.

Non-Returnable Items

Products customized to specific vehicle specifications.
Items that show signs of installation, use, or modification.
Damage caused by improper installation or use outside the intended purpose.

Return Process

Email us at orders@scutracks.com within 7 days of receiving the product to initiate a return. Provide your order number, a description of the issue, and photos if applicable.

Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

Shipping

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. Ensure the item is securely packaged to prevent further damage. Any damage during return shipping will be at buyer expense.

Inspection & Returns

Once we receive the item, it will be inspected. If the return is approved, we will process a refund to your original payment method, minus any applicable fees, within 7-10 business days.

Exchanges

We do not offer direct exchanges. If you need a different product, you must initiate a return (if eligible) and place a new order.

Cancellations

Orders may be canceled within 24 hours of purchase. After 24 hours, cancellation may not be possible.

Warranty

Our products are backed by a 1 year warranty against defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or improper installation.

If you have any questions about our returns policy, please contact us at orders@scutracks.com.